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April 13 2015

c3o
18:05

What’s inherently wrong is a company changing its terms of service to screw their users. What’s wrong is a company that sells your data without your consent. What’s wrong is a company that scales back customer service to save a buck, leaving its customers angry and frustrated.

But those things usually have nothing to do with whether you’re paying them or not.

Derek Powazek: Stop saying “If you’re not paying for the product, you are the product.”

February 01 2011

c3o
19:37

October 08 2009

05:43

Particletree » Web App Autopsy

Wufoo/Blinksale/FeedBurner/RegOnline code line counts, business processes, conversion rates, support requests revenues per customer

August 03 2008

c3o
21:06
[When estimating how long a project will take,] deliberately avoid thinking about the special, unique features of this project, and just ask how long it took to finish broadly similar projects in the past. ... Better yet, ask an experienced outsider how long similar projects have taken.

You'll get back an answer that sounds hideously long, and clearly reflects no understanding of the special reasons why this particular task will take less time. This answer is true. Deal with it.
Overcoming Bias: Planning Fallacy
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Don't be the product, buy the product!

Schweinderl