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c3o
04:37
Governments no longer just ‘own‘ websites, they are websites: Increasingly, when a modern citizen looks at a government website, they’re literally seeing the state. And if what they see is ugly, confusing or down-right-broken, increasingly that’s how they’re going to see the state as a whole.

But in governments around the world, the top bosses do not stress every day about whether the user experience of their website is up to scratch, or whether conversion rates are lower than desirable.
mySociety
Reposted byRK RK

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